How does Lifeline work?
Lifeline consists of a unit that is plugged into an electrical outlet (which cannot be controlled by a wall switch). The base unit is the communication device that puts you in touch with the Lifeline Response Centre, which monitors Lifeline 24 hours a day, every day of the year.
The Lifeline user wears a Personal Help Button, a small, lightweight, completely waterproof pendant or wristband.
When you need help, the Personal Help Button is pushed, and the base unit automatically dials the Lifeline Response Centre. Lifeline personnel are alerted and will speak to you through the communicator's built-in speakerphone to find out what help is needed. If there is no answer, Lifeline sends help at once.
On arrival, your responder presses the yellow reset bar on the base unit to let the Response Centre know that help has arrived. It is important that Lifeline users, if they leave home for any period of time, pull up the yellow reset bar into the Away position.