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Home Care: Care & Support Services

Information for Clients

Home care services are available to assist individuals who wish to have team-based care that is centered on the needs of our clients.  Our aim is to assist individuals to remain independent in their homes and communities utilizing the family and other care givers for support to obtain this goal for the client.  Wellness Clinics and Adult Day Programs are also provided with information outlined further below.

HOME CARE OFFICES:

  • Canora 563-1250
  • Esterhazy 745-6700 (Click Here for more information about services offered in Esterhazy & Area)
  • Foam Lake 272-3338
  • Ituna 795-2911
  • Kamsack 542-2212
  • Langenburg 743-5005 (Click Here for more information about services offered in Langenburg & Area)
  • Melville 728-7300
  • Norquay 594-2277
  • Preeceville 547-4441
  • Yorkton 786-0711

Home Care - Your Care Plan:

A care plan has been developed by you and your Assessor Coordinator, based on individual needs and abilities.  Home care will perform only those tasks you cannot manage for yourself.  Your care provider will follow this care plan and is expected to do only those tasks designated in this care plan.  Your care plan will be reviewed and revised by your Assessor Coordinator as your care needs change.  Home care services may not be able to meet all your care needs.  Other services may need to be considered.

Wellness Clinic Information:

Eligibility is based on need assessed by the nurse.

Services include:

  • Client health history review
  • Basic health assessment including monitoring blood pressure, pulse, weight and blood sugar levels when indicated
  • Foot care to maintain good foot health and initiate referrals to chiropodist if required
  • Health counseling and encouragement to seek medical attention for early detection and treatment of problems
  • Medication review and teaching if indicated

Home Care offers Wellness Clinics in each of our areas. Times and dates vary for each office and the phone numbers are below for more information.

Adult Day Programs:

Adult Day Programs are available at many of the special care homes in the region to provide a different option to receive personal care, socialization and recreation for clients who need additional support. When attending the Adult Day Program, you are provided with a meal, a bath and you can partake in activities offered in the facility.


Fees:

There is a fee for home services, Meals on Wheels and Adult Day Program.  You will be billed for services received the previous month.  A unit of service refers to one hour of service or one meal delivered.

Cancellations:   Home Care is provided (7) seven days a week, including holidays.

If you wish to cancel services or if you will not be home you must notify the home care office in your area at least 48 hours in advance of the scheduled service or you will be charged for that service.  In the event Home Care is not able to provide services (i.e.  poor weather conditions, staffing availability), it is your responsibility to have an alternate plan in place to provide care.

Also, please notify the Home Care office if family or other support persons are in your home that could reasonably do the tasks that the Home Health Aide is scheduled to do. We will cancel your services accordingly.

Occasionally, due to poor weather conditions or decrease in staff availability, Home Care may not be able to provide all the services in your careplan. It is vital that you and your family have an alternate plan for your care if this situation arises.

Information

Home Care collects information electronically. This information is stored both electronically and in paper form. All forms of information are treated with confidentiality.

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Staffing and Scheduling:

Health care is experiencing increasing numbers of male staff members entering the health care field.Currently Home Care has male Home Health Aides hired to provide care to clients. They are trained and qualified to provide care as instructed.

They will be scheduled the same way as others. If you, the client, decide that you do not wish to have them provide your care, you can cancel your service by contacting your Assessor Coordinator. If you cancel when he arrives at your door, you will be billed for that visit.

If there are concerns, please contact your Assessor Coordinator.

We encourage the client to contact their Assessor Coordinator or Home Care Manager if you have any concerns about the service they receive. If the concern remains unresolved you may call the Client Representative at 786-0735 or 1-800-505-9220.

If you are receiving Homemaking Services, a member of our staff will notify you of the time you are scheduled to start your services. You will be notified if your visit time changes but only if it is greater than half an hour from the original time. You must be at home while the Home Care employees provide the designated services. Nursing services will arrange times for visits as needed. Weather conditions or unforeseen problems may alter your schedule, but you will be notified of such changes.

On occasion Home Care staff may be accompanied by a practicum student during a reguarly scheduled visit. Please be aware that these students have been approved and scheduled by us for this learning opportunity.

All Home Care staff are trained and qualified to provide care as instructed. All staff are scheduled to provide care to all clients in their work area. If you have any concens about your care providers, or quality of care, please contact the local Assessor Coordinator or Home Care Manager to discuss this issue. If concerns about your care are not resolved in the local Home Care office, you may call the Client Representative at 786-0735 or 1-800-505-9220.


Safety in your Home:

We need your assistance in providing a safe working environment for both yourself and your care providers.

 For Staff Safety:

  • Please ensure your house number is clearly visible from the street and an outside entrance light is on for all early morning and evening visits.
  • Please make sure walks and steps are free of ice/snow prior to Home Care staff visits.
  • All cleaning products the staff might use must be in the original container for identification purposes.
  • All pets that may pose a real or perceived threat to the Home Care staff must be restrained.
  • A safety program is in place for our staff.  Staff are required to use your phone on their arrival and again at the end of their visit.  There is no charge to you for these calls and we appreciate your co-operation.
  • Please refrain from smoking at least 1 hour prior to Home Care visit and during the visit.  Weather permitting, please open windows to improve ventilation.  Avoid using scented products in your home prior to Home Care visits.
  • Please remember that our staff will not tolerate any form of abuse, including foul language, threats, harassment or any potential violent behavior.  Services will be suspended immediately if staff safety is in question.
  • If you are using needles for insulin or other medications, or using lancets to check your bloodsugar, make sure you  dispose of all your  sharps in an approved container to avoid needlestick injuries.

For your safety:

  • Hand washing is the best way to prevent the spread of infection for you and our staff.
  • Please wash hands regularly, especially after using bathroom, after sneezing or coughing, before eating, etc.
  • If you require assistance to mobilize, you must have appropriate equipment and you will be required to purchase and wear a transfer belt.  This is for staff safety as well as your safety.
  • All clients that require assistance with a tub bath, must purchase a tub thermometer from the Home Care Office.  This is for your safety.
  • Scatter rugs can result in slips and falls, so please remove them.
  • If you have any doubts about the identity of the Home Care worker coming to your home, request that they show their Sunrise Health Region photo identification card.
  • For your safety, be very careful when opening your door to persons who are not known to you.  Do not allow strangers into your home.
  • Keep a current list of emergency numbers by the phone (fire, police, ambulance, family, etc..) along with your home address/RM land description and phone number.

Safety Tips:

  • Speak up if things don't seem right or you have concerns.
  • Ask questions if you do not understand something.
  • Keep an updated list of your medications including non-prescription medications.
  • Notify your care provider about allergies or wear a medical alert bracelet.
  • Wash your hands frequently. In home care providers will wash their hands before and after your care.
  • Follow advice of care staff about equipment and other safety measures in the home.
  • Wear properly fitting footwear.
  • Maintain a healthy lifestyle---balanced diet, exercise program, immunizations, and adequate rest.
  • Have an easily accessible way to call for help in an emergency.

Helpful Hints to Better Manage Your Medications:

Take each medication at the same time every day.  Establishing a routine can help you remember to take medications as prescribed.

Take prescribed medications for the full course even if you begin to feel better.  The medical condition may continue to exist and it could worsen if you stop taking the medication.

Keep your medications in original containers labeled clearly.  This way you know what you are taking.

Make a list of all your medications.  Include prescriptions, over-the-counter medicines (such as aspirin), herbs (such as Echinacea) and supplements (such as calcium).  Keep it in an easy-to-find place when speaking with your physician, nurse or pharmacist.


Supplies:

Here is a list of suggested supplies to help our staff provide you with safe and optimum care

  • Personal Care
  • Pump dispenser of liquid soap
  • Paper towel holder near the sink
  • Rubber mat for tub
  • Clean towels and face cloths
  • Nail clippers
  • Moisturizing lotions
  • Shampoo, conditioner
  • Meal Preparation
  • Appropriate food supplies to prepare scheduled meals
  • Meats that can be portioned (chicken parts, ground beef, etc.)
  • Fruits and vegetables that you like
  • Plastic wrap, containers with sealing lids, Ziplock type freezer/storage bags, masking tape.
  • Cleaning and Laundry
  • Cleaning solution in original manufacturer\'s container with clearly visible labeling
  • Adequate cleaning supplies such as rags, mop, lightweight pail, garbage bags
  • Laundry detergent and fabric softeners

Nursing:

  • Paper towels and holder near sink
  • Liquid soap dispenser
  • Garbage bags
  • Approved sharps containers